Refund policy

Return, Refund & Cancellation Policy

At STROYAL, each piece is produced and released with intention. We stand behind our quality and fulfillment process while maintaining fair and transparent policies.

 

Order Cancellations

Orders may be canceled before shipment only.

If you need to request a cancellation, contact us immediately after purchase. Once an order has shipped, it is considered in transit and cannot be canceled.

 

Returns

We accept returns within 14 days of delivery under the following conditions:

• Item must be unused and unworn
• Original packaging must be intact
• Proof of purchase is required
• Customer is responsible for return shipping

Returned items that do not meet these conditions will not be accepted.

Approved returns may be refunded as store credit or exchanged for another item, subject to availability. All returns are reviewed on a case-by-case basis.

 

Refunds

Refunds are not issued to the original payment method.

Approved refunds are issued as store credit only, which may be used toward future purchases, does not expire, and is the only form of refund issued by STROYAL.

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect due to a fulfillment error, contact us within 48 hours of delivery.

To be eligible for review:

• Item must be unused and unworn
• Original packaging must be intact
• Photo or video evidence may be required

Approved cases will be resolved through a replacement or store credit.

Payment Disputes

We encourage customers to contact STROYAL directly before initiating a chargeback or dispute.

Disputes filed without first contacting us may result in delayed resolution and restriction of future purchases.

Contact

📧 contact.stroyal@gmail.com